Processing Times

We endeavour at all times to provide you the best balance between quality of service and processing speed. Please take note of the following points about how we process your order and factor them into your plans when placing your next order:

    • Same Day Delivery: All orders placed before 12:00pm UTC on each business day will be delivered the same day between 1:30pm to 6:00pm UTC. Exceptions are for items that require further processing or unavailable products.
    • Next Day Delivery: All orders placed placed after 12:00pm UTC will be delivered between 9:30am to 6:00pm UTC on the next business day.
    • Later Day Delivery: You may opt for your package to be delivered to you at a later date, for instance when you have gone on a short trip and would like to pick up the package upon return. Note however that Later Day Delivery service will only be available when you have made pre-payment for your order.
    • Emergency Delivery: We understand that in certain situations you would need to get your order delivered more quickly than our usual processing time. We are capable of helping you meet your target by processing your order at a priority fee of GH¢30.00.
    • Business Days: Our business days are defined as Monday to Saturday each week, with the exception of public holidays or in the case of an unexpected event which prevents us from operating on that day.
    • Time of Operation: Active business and customer service activities take place between the hours of 8:00am to 6:00pm UTC on each business day. Orders can however be placed through the website on any day and at any time.
      Note: UTC stands for Coordinated Universal Time and refers to practically the same timezone as the more commonly known GMT.